When the scanner at the Supermarket is wrong - you get rewarded for pointing out the error.

News 100 redBy Staff

July 25th, 2019

BURLINGTON, ON

 

Are you now using those scanning machines in the Supermarket?

And do you have to call the attendant for help?

I avoided the things until I got tired of waiting in the lines at the cash register, which were getting longer – and I always seemed to be behind someone who had a cart loaded with products.

I slowly took to the self-serve scanner – and I am getting to the point where I don’t have to get help all the time.

Self-checkout-Machines-Market-1080x700

If the scanner gets it wrong – you get a bous for catching the error.

One of the things that you can’t do with the scanner is point out an error in the price on the product and the price that appears when the scanning is done. What do you do then?

Call the attendant and he or she will make the adjustment – BUT there is more they are supposed to be doing for you.

There is a Scanning Code of Practice that was created in 2002 and is managed by the Retail Council of Canada.

When a mistake is made the retailer is required to give you one item free of charge when the scanned price at the checkout is higher than the price displayed or advertised by the store – and the products price is $10 or less.

If the product is higher than $10 retailers must give you a $10 discount off the correct price.

If you find there is an error bring, it up with the manager – who probably will not know about the policy.

Print out this story – write your shopping list on the back of it and keep it handy. Tell the store manager to give the Retail Council of Canada a call and then to call you and give you what you deserve.

Buyer beware.

The Gazette will be sending a copy of this store to all the major Supermarket managers.

The contact at the Retail Council of Canada is:

Sarah Brown
Social, Media and Email Specialist
sbrown@retailcouncil.org
 416-467-3777 or 1-888-373-8245

Return to the Front page
Print Friendly, PDF & Email

Comments are closed.